CJ Pallazzio - Policy

BY MAKING A BOOKING FOR A STAY AT CJ PALLAZZIO HOTEL, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

CANCELLATION & REFUND POLICY

  • Cancellation charges 50% of booking amount will be levied 48 hrs prior to date of arrival.
  • Any cancellations / amendments to be made within 48 hours prior to arrival will be charged 100% of booking amount.
  • All No Shows will be liable for a one night retention charge.
  • Any request thereafter to reinstate the reservation would be treated as a fresh request and would be subject to availability.
  • The stay is guaranteed for the entire duration and any check-out before the above mentioned departure date will be charged in full.

TERMS & CONDITIONS

  • Rates are exclusive of applicable taxes.
  • Check in/Checkout time is 24 hrs.
  • Corporate and Group rates are available through our sales office.
  • Published tariff is subject to change without prior intimation.
  • Hotel reserves the right to change the room rates and polices without giving any prior notice.
  • Hotel requires guest(s) to furnish a valid photographic proof of identity in original at the time of Check-in by each guest who is going to stay. Kindly inform the guest(s) to carry the same along with them to avoid any inconvenience. The following documents are recognized for this purpose viz Driving License, Passport, Election Card, covering letter from the magistrate or gazette officer or Employee id card (in case of government employee).
  • Check-in denied by hotel due to lack of Photo id Proof / Address proof will not be eligible for any refund and will be considered as "NO SHOW".
  • Hotel reserves the right of admission.

PRIVACY & DATA PROTECTION

CJ Pallazzio Hotel will retain all personal information you provide during booking. By making a booking with us or using the CJ Pallazzio Hotel Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as CJ Pallazzio Hotel may, in our sole and absolute discretion, deem necessary for the following purposes:

  1. To process your booking and for other administrative purposes
  2. To provide you customer support and services
  3. To send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the "unsubscribe link" on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

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