Cancellation & Refund Policy

  • Room Cancellations if any within 48hrs of check-in 50% of the total room bill value will be retained.
  • Room Cancellations if any within 24hrs of check-in 100% of the total room bill value will be retained.
  • There will be no refund issue in case of No Shows. Any request thereafter to reinstate the reservation would be treated as a fresh request and would be subject to availability.
  • The stay is guaranteed for the entire duration and any check-out before the above mentioned departure date will be charged in full.

Terms & Conditions

  • Rates are exclusive of applicable taxes.
  • Checkout time is 24 hrs*.
  • Corporate and Group rates are available through our sales office kindly contact 70944 63506.
  • Published tariff is subject to change without prior intimation.
  • Hotel reserves the right to change the room rates and polices without giving any prior notice.
  • Hotel requires guest(s) to furnish a valid address proof with photo of identity in original at the time of Check-in by each guest who is going to stay. Kindly inform the guest(s) to carry the same along with them to avoid any inconvenience. The following documents are recognized for this purpose viz Driving License, Passport, Election Card, Aadhar Card.
  • Check-in denied by hotel due to lack of Photo id Proof / Address proof will not be eligible for any refund and will be considered as “NO SHOW”.
  •  Hotel reserves the right of admission.
  • Unmarried couples not allowed.
  • 8 years and above will be charged fully.

Privacy & Data Protection

CJ Pallazzio Hotel will retain all personal information you provide during booking. By making a booking with us or using the CJ Pallazzio Hotel Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as CJ Pallazzio Hotel may, in our sole and absolute discretion, deem necessary for the following purposes:

  • To process your booking and for other administrative purposes
  • To provide you customer support and services
  • To send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.